Try DIY first — may need a proVerified by FixOffice
Brother 'Machine Error AF' / 'Scan Unable AF' — Scanner position error
Applies to: Brother inkjet MFC
What this error means
The scanner unit can't find its home position — commonly a scanner ribbon cable jarred loose (after moving the machine) or a scanner board fault. Brother's official fix is the power reset; printing usually still works while scanning is down.
Symptoms
- Scanning dead, printing fine
- Appeared after transporting the machine
Try this first (safe DIY steps)
- Unplug, wait 2 minutes, reconnect (Brother's official remedy)
- If comfortable: check the scanner flat cable seating under the scanner cover
- Keep printing in the meantime — the functions are independent
Safety: power off before any physical intervention. Never bypass covers or interlocks — fuser areas run hot enough to burn.
When to call a technician
Persistent AF = scanner cable/board service.