FixOffice
DIY fix — no technician neededVerified by FixOffice

HP 33.02.01 — 'Used board/disk installed' (not a defect!)

Applies to: FutureSmart LaserJet Enterprise (M506/M552/M604/M607 etc.)

What this error means

The most misdiagnosed message on FutureSmart printers: an encrypted disk/board from ANOTHER printer was installed — expected behavior after any board or disk replacement, not a fault. Select OK to erase and re-pair it (several reboots, ~10 minutes) and it never returns.

Symptoms

  • Message right after a formatter/disk replacement
  • Repeating banner if 'Exit' was chosen

Try this first (safe DIY steps)

  1. Select OK/Continue at the prompt — the printer erases and re-initializes the storage
  2. Let it run its reboots (~10 min)
  3. Don't return the 'faulty' part — it isn't

Safety: power off before any physical intervention. Never bypass covers or interlocks — fuser areas run hot enough to burn.

When to call a technician

Not needed — this is the fix.

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