DIY fix — no technician neededVerified by FixOffice
HP 33.02.01 — 'Used board/disk installed' (not a defect!)
Applies to: FutureSmart LaserJet Enterprise (M506/M552/M604/M607 etc.)
What this error means
The most misdiagnosed message on FutureSmart printers: an encrypted disk/board from ANOTHER printer was installed — expected behavior after any board or disk replacement, not a fault. Select OK to erase and re-pair it (several reboots, ~10 minutes) and it never returns.
Symptoms
- Message right after a formatter/disk replacement
- Repeating banner if 'Exit' was chosen
Try this first (safe DIY steps)
- Select OK/Continue at the prompt — the printer erases and re-initializes the storage
- Let it run its reboots (~10 min)
- Don't return the 'faulty' part — it isn't
Safety: power off before any physical intervention. Never bypass covers or interlocks — fuser areas run hot enough to burn.
When to call a technician
Not needed — this is the fix.