DIY fix — no technician neededVerified by FixOffice
Konica Minolta C02xx — Paper tray lift fault family (C0202, C0204…)
Applies to: bizhub series
What this error means
A paper tray's lift mechanism didn't raise the paper stack to the feed position — obstruction, overloaded tray, or a worn lift motor/gear.
Symptoms
- One tray always errors while others work
- Grinding from the tray area
Try this first (safe DIY steps)
- Remove the tray fully; take out excess paper (fill max ~80%)
- Check for objects fallen into the tray cavity
- Reinsert firmly until it clicks, power cycle
Safety: power off before any physical intervention. Never bypass covers or interlocks — fuser areas run hot enough to burn.
When to call a technician
If the same tray recurs — lift motor/gear replacement.