Xerox 116-xxx — System/software error family

What this error means

A family of controller and software faults (e.g., 116-324 'Exception Failure' — a fatal software exception, often triggered by a corrupt print job). Most respond to a full power cycle; recurring instances usually need a firmware/software reload. One caveat: the 116-330/331/336/337/339 subcodes are hard-disk file-system failures, which are a service matter rather than a software hiccup.

Symptoms

• Machine reboots or freezes with a 116- code
• Often follows firmware or network changes

Try this first (safe DIY steps)

1. Full power-off (main switch), 2 minutes, power on
2. Record the full code (e.g., 116-324) — the subcode matters for support
3. Check for firmware updates via the device web admin or your dealer

Safety: power off before any physical intervention. Never bypass covers or interlocks — fuser areas run hot enough to burn.

When to call a technician

If a specific 116- code recurs after a firmware update.