Try DIY first — may need a proVerified by FixOffice
Canon E732 — Scanner communication error
Applies to: imageRUNNER / imageRUNNER ADVANCE series
What this error means
The main controller can't talk to the reader (scanner) unit — E733's scanner-side sibling. Cable, reader board, or firmware mismatch.
Symptoms
- Error at boot
- Scanning dead, printing may work
Try this first (safe DIY steps)
- Power off at the main switch, wait 60 seconds, power on
- If it recurs, note the full code (including any detail digits) for the service call
Safety: power off before any physical intervention. Never bypass covers or interlocks — fuser areas run hot enough to burn.
When to call a technician
On recurrence — reader cable/board diagnosis.